Windows Mobile Depot Service

Are broken or lost Windows phones taking up too much of your staff's time?

Enterprise Mobile's Windows Mobile Depot Service provides a dependable, cost effective way to minimize user downtime when a device is lost or broken.

Regardless of how careful they are, users will lose their phones. Or their devices will unexpectedly malfunction. Unforeseen problems can leave your information workers without access to critical mobile service, email or applications. Our Windows Mobile Depot Service ensures that your users experience minimal downtime when they need replacements for misplaced, stolen, or inoperable devices. 

Here's how our Windows Mobile Depot Service works:

• A user with a device issue calls a toll free number and one of our technicians diagnoses the problem. If software fixes are ruled out, we send out a new Windows phone, with the same configuration and applications the broken device had, for arrival the following morning.
• The user just inserts the broken device's SIM into the replacement device and goes through a simple restore process to get up and running.
• Using a pre-labeled packing box the user then ships the broken Windows phone to Enterprise Mobile. We manage the logistics and handle the shipping costs, regardless of whether the Windows Mobile is under warranty.

We also appreciate how much your users rely on their Windows Mobile devices to perform their jobs. That's why we draw on our especially deep experience with Windows Mobile technology to keep your users productive. To minimize their downtime, we help them avoid the inconvenience of dealing with broken phones and reconfiguring replacements themselves. We quickly respond when they report issues and diagnose them, without any argument.

Pricing - The Windows Mobile Depot Service is priced per-device or can be bundled into our Windows Mobile Support Services on a per-device, per-month basis.