iPhone Depot Service

When your users need to get their iPhones fixed or replaced, will they have to run out to the nearest Apple or AT&T store? Or will they take advantage of a repair/replace process tailored to your corporate needs?

When you sign up for Enterprise Mobile's iPhone Depot Service, you give your users a convenient way to deal with a broken iPhone. With this service, users will no longer have to travel to an Apple or AT&T store to have their iPhones serviced. Instead, they will have a straightforward, streamlined way to get a replacement device and minimize their downtime.

Here's how our iPhone Depot Service works:

• A user who experiences an issue with the device calls our support team, and one of our technicians diagnoses the problem. If software fixes are ruled out, we send out a new iPhone, with the same configuration and applications the broken device had, for arrival the following morning.
• The user just inserts the broken device's SIM chip into the replacement device and goes through a simple restore process to get up and running.
• Using a pre-labeled packing box the user then ships the broken iPhone to Enterprise Mobile. We manage the logistics and handle the shipping costs, regardless of whether the iPhone is under warranty.

Not only do we understand the iPhone technology, we also appreciate how much your users rely on the iPhone to perform their jobs. To minimize their downtime, we help them avoid the inconvenience of dealing with broken phones themselves. We quickly respond when they report issues and diagnose them, without any argument.

Pricing - We can provide a fixed per-device, per-month charge to protect your installed base. Alternatively, you can pay on a per-transaction basis for any iPhone device requiring Depot Service. Our iPhone Depot Service can be bundled into our iPhone Support Service and iPhone Deployment Services, on a per-device, per-month basis.