iPhone Support Services

Where will your users turn to get quick, accurate responses to their questions about using iPhones in your environment?

We will sit down with your team to fully understand your goals and requirements in order to provide support for your environment, applications portfolio, devices, and carrier issues. Then we will train our technical support team on your environment, preparing them to respond to user calls (with very low infrastructure and technical overhead required on your part), and interact with your users via phone, chat and email, identified as your internal support staff, if you prefer. We offer 8- to 24-hour-a-day availability, with service level for answering calls and first-call closure that will not only satisfy your users, but also please your IT organization and CFO.

The iPhone support offered by Apple for iPhone is designed for consumers. Wait times can be long, and technicians typically address iPhone-specific issues only – and will not handle questions about connecting to your network, for example. The Enterprise Mobile iPhone Support Service covers a broad range of issues –including network configuration, Microsoft Exchange settings, LOB and third- party applications, as well as the iPhone hardware. Combined with our iPhone Depot Service we offer a complete service for your installed base of iPhones.

Pricing - We offer a fixed per-device, per-month charge to protect your installed base. Alternatively, you can pay on a per-transaction basis for any support event.